Flight Cancellations: What You Need to Know
Stuck at the airport after your flight was rudely canceled? Many travelers find themselves in this predicament as Delta and other U.S. airlines scratched thousands of flights due to serious computer failure caused by software update errors, throwing airlines into chaos and leaving passengers scrambling to reach their destinations during the busiest travel weekend of the year. Airlines try to compensate by offering vouchers and additional points or “miles” that can be redeemed for travel. While this may appease some weary passengers, it pays for travelers to know their rights and have a plan in place if a trip falls through.
Understanding Your Rights
Can I get a refund? Federal regulations give airline passengers the right to a prompt refund when an airline cancels a flight. Generally speaking, whenever American Airlines cancels a flight, passengers are asked for a refund. Consumers are entitled to a refund if an airline cancels a flight, regardless of the reason, and the consumer chooses not to travel. This rule applies equally to all fare types, including non-refundable tickets, and covers extras like checked baggage fees and paid seat upgrades. Airlines must also offer refunds to customers in the event of “significant” flight delays or schedule changes. Effective from October, new federal regulations remove any ambiguity about flights that constitute a “significant change”: delays of at least three hours for domestic flights and six hours for international flights.
Receiving a Refund and Additional Help
How long does it take to get a refund? According to the Department of Transportation, airlines must refund passengers “immediately” after a flight is canceled or severely delayed. Transportation Secretary Pete Buttigieg emphasized the importance of prompt refunds to consumers affected by flight cancellations. What about incidentals? Airlines are not obligated to reimburse passengers for incidental expenses incurred when a flight is canceled, such as rental cars and meals, but may cover such costs at their discretion. Delta Air Lines, for example, offers eligible expenses to passengers due to flight disruptions, including meal vouchers, hotel accommodations, and ground transportation.
Additionally, in the event of checked baggage issues, passengers will receive a refund of all checked baggage fees and reimbursement for reasonable costs incurred. Airlines must reimburse passengers for incidental expenses if luggage is delayed, although tracking luggage can present challenges. Travel experts suggest using tracking devices in checked baggage for faster recovery.
Travel Tips to Navigate Cancellations
There are various actions passengers can take to ensure a smooth travel experience, even in the face of flight delays and cancellations. Booking the first flight out of the day, utilizing airline apps for faster rebooking, opting for carry-on luggage to avoid bag checks, and researching airlines with fewer cancellations are some strategies to navigate potential disruptions. Staying informed and prepared can help passengers navigate unexpected flight cancellations with greater ease.
